Information about us

CONTACT US FOR ANY QUESTIONS

    Information questions

    Frequently Asked Questions

    PAYMENTS

    1. Do you provide a cash on delivery (COD) option?

    No, starsgiftsbasket is not allowed cash on delivery (COD) option.

    2. What kind of payment methods does STARSGIFTSBASKET accept?

    STARSGIFTSBASKET provides a wide variety of payment options ranging from cards to wallets. Payment methods does starsgiftsbasket accept is credit card, debit card, UPI, wallet, etc

    3. Can I use net-banking option for an international account?

    No, starsgiftsbasket don’t allow this option.

    4. Can I apply the discount code after paying?

    No you cannot apply the discount code after paying.

    5. What do I do if my payment is deducted but my order is not placed?

    In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please call our customer care at +919910506283. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at starsgiftsbasket@gmail.com .

    6. Are my transactions & banking details secure on STARSGIFTSBASKET?

    Yes , it’s totally secure .

    Cancellation

    1. Can I cancel my order?

    Yes, In case you would like to cancel the order, please get in touch with us at the earliest. You can call our customer care at +919910506283. You can also write to us at starsgiftsbasket@gmail.com

    2. How long does it take to process my cancellation?

    Order cancellation is initiated instantly but it takes 24 hours

    ABOUT US STARSGIFTSBASKET

    1. How old & big is STARSGIFTSBASKET?

    STARSGIFTSBASKET has been in the business for 10 glorious years, and is only getting better with time.

    2. Where can STARSGIFTSBASKET deliver products?

    There's almost nowhere we can't reach. Starsgiftsbasket delivery product all over India.

    3. What kind of products & gifts are available at STARSGIFTSBASKET?

    Here's where we truly shine! At STARSGIFTSBASKET, there's no such thing as limited options. Category Starsgiftsbasket having is Brass, Electronics, plants, metal, customize t –shirts, home decors, etc.

    ORDERING AT STARSGIFTSBASKET

    1. How can I buy an item from STARSGIFTSBASKET?

    STARSGIFTSBASKET only takes online orders through its website starsgiftsbasket.com.

    2. Can I buy in bulk from STARSGIFTSBASKET?

    You can place a bulk order at the STARSGIFTSBASKET website directly.

    3. Will my gift look exactly as it is seen on the website?

    Yes you will get the product same as you seen in website.

    4. Do you gift wrap or provide packaging options?

    Yes we provide but charges for the packaging is extra.

    5. Do you deliver all products everywhere?

    Yes, we deliver products all over the India.

    6. Can I order from STARSGIFTSBASKET without creating an account (Guest Checkout)?

    You can no longer buy a product from STARSGIFTSBASKET through guest checkout. You must create an account.

    7. Can I send all kinds of gifts everywhere?

    Yes, you can

    REFUNDS

    1. Can I replace an item?

    Yes, Starsgiftsbasket replace an item.

    2. Can I return an item?

    NO, Starsgiftsbasket return an item.

    3. How much time does it take to return the product & get a refund?

    Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 24 hours.

    Order Tracking and Delivery

    1. What delivery options do you provide?

    We provide several delivery options depending on the location and the gift item.

    2. How long does it take to deliver gifts?

    You can check exact delivery times at each & every product page before placing the order.

    3. Do you charge for shipping?

    No, starsgiftsbasket don’t charge for shipping.

    4. Do I have to pay any other charges over & above my order value?

    It’s totally Depending on your product you purchase.

    5. Will all the items that I have purchased arrive on the same day?

    No, all the items in your order may not arrive on the same day.-

    6. Will my gift be delivered exactly on the date that I have chosen for delivery?

    Yes, your product will be delivered on time.

    7. What do I do if my order shows as delivered but the recipient has not received the gift?

    Such instances are usually very rare. If You Face this problem you can directly call on customer care number +919910506283.